Guarantee
Pro Lifetime Guarantee
By using, disassembling, or modifying your P7 Pro product, you (the customer) are agreeing to be bound by the terms of the P7 Pro Warranty as set out below. Please do not use your product until you have read the terms of the warranty.
WHAT’S COVERED
If a P7 Pro product fails to function as it was originally designed due to faulty workmanship or materials, such defects will be made good free of cost. This guarantee applies for the life of the product. A product must be in its original configuration to be eligible to receive warranty and/or maintenance services.
WHAT’S NOT COVERED
This warranty does not cover natural materials (such as wooden grips), normal wear-and-tear, incorrect applications, neglect, abuse, misuse, modifications, or other examples including but not limited to:
- Lost or consumable parts such as screws, springs, or hardware, unless failure has occurred due to a defect in materials or workmanship;
- Cosmetic damage including but not limited to scratches, dents, faded finishes, or protective coatings that will naturally diminish over time unless failure has occurred due to a defect in materials or workmanship;
- Third-party damage caused by use with a third-party component or product that does not meet the P7 Pro’s product’s specifications nor is P7 Pro responsible for loss or damage to third-party components;
- Other damage caused by disassembly, accident, abuse, misuse, or other external cause, including damage caused by aggressive use (extreme conditions, dirty conditions, lack of cleaning and lubricating, ammunition more powerful than recommended);
- Damage caused by service (including “upgrades” and cosmetic treatments) performed by anyone who is not a representative of P7 Pro;
- A P7 Pro product that has been modified to alter functionality, capability, or cosmetic appeal by a non-P7 Pro employee;
- A P7 Pro product outside of its original configuration assembled by a non-P7 Pro employee, with parts outside of its factory original configuration;
- Retrofit or upgraded parts to fit the latest model. We reserve the right to change our product at any time to keep competitive in the marketplace and/or improve production methods.
Submitting a Service Request
P7 Pro may provide cleaning, inspection, assembly, and repair services, whether or not your product falls under warranty. Please note that some products cannot be repaired, and older models may not have replacement parts available, in which case your product will be returned for the cost of shipping.
To get started, fill out a Service Form at the link below.